Harvest updates
Overview
We’re aware of natural gas service issues at the Harvest community in O’Fallon, Missouri, and we understand that any loss of service – particularly during colder weather – is incredibly inconvenient.
To date, our investigation has revealed that due to unknown factors, water entered Spire’s gas main in the Harvest community. To effectively address this, our crews are working to pinpoint the exact location of the water.
We’re committed to resolving the issue as soon as possible and to providing the community with updates.
To the best of our knowledge, this is not a homebuilder issue. Please direct any inquiries to us at Spire by calling us at 800-887-4173 and press 1 if you have an emergency.
Latest project update: May 2, 2025
This week (April 28-May 2), our preparation for water and debris removal was delayed due to weather.
During the week of May 5, 2025, we’ll continue our preparation and begin removing water and debris from the gas main.
Additional Spire service technicians continue to be in the area to restore service to our customers during any unanticipated disruptions during this process.
Any water and debris removal from service lines serving individual properties is expected to occur in the coming weeks, and customers will be notified in advance.
Please direct any inquiries to us at Spire by calling us at 800-887-4173 and pressing 1 if you experience an unexpected service outage or have a gas-related emergency.
Frequently asked questions
What happened?
To date, our investigation has revealed that due to unknown factors, water entered Spire’s gas main in the Harvest community. To effectively address this, our crews are working to pinpoint the exact location of the water.
Is the gas infrastructure safe?
It’s important to know that the service mains in your community were installed properly and are safe. Additionally, your natural gas meter has safety features that shut off your service when water is detected in Spire’s gas service line that serves your home. .
Why is my service affected?
Isolating the exact location of the water can be a complicated process, as water in the main can move throughout the system, and we thank you for your patience.
During colder temperatures, water can cause freezing of a service line – causing service outages. We are deeply sorry for the inconvenience.
We want you to know that we are working diligently to resolve the issue as quickly as possible, and we appreciate your patience.
What do I do if my gas is out?
If you experience a natural gas outage, please call us right away at 800-887-4173. We’ll do everything we can to restore your service as quickly as possible.